Data Privacy Policy
Your privacy matters to us at Harbor Canvas Nest
Data We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Harbor Canvas Nest respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the security of your personal data with seriousness and implement suitable technical and organizational measures to safeguard it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during the exchange between your browser and our services.
Limited Access
Access is restricted to staff who require it to deliver services.
While we deploy strong protections, no method for transmitting over the Internet is 100% foolproof. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to access, amend, delete, or limit how your data is used.
To exercise these rights, contact us via the information at the end of this policy. We will reply within a reasonable period as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: about three years after last service interaction
- Payment transaction records: roughly seven years for tax and accounting needs
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with the site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Harbor Canvas Nest and our website. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Privacy Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Reach Out About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please contact us.
Reach Out About Privacy
Harbor Canvas Nest Privacy Team
43 Bedford Street, Westminster, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.